Patient Support Program

Dimension Research provide the following ‘Patient Support Services (PSS)’ to pharmaceutical companies and donor organizations involved in ethical promotion/reimbursement of their products through private and Govt. health care facilities:

  • Patient Financial Evaluation through Software

  • Patient follow up and FOC drug delivery

  • Assistance to process Govt. and NGO support

  • Medical Call Center

  • Data analysis and Reporting

  • Assistance to physicians, their staff (if applicable) and patient education through trained professionals via manufacturer’s approved information material

  • Patient counseling for importance of the product proper and timely intake and completing the therapy as per physician’s prescription

  • Assistance to patient to get the prescribed product through distributors on timely basis

  • Report any Adverse Drug Reaction(s) or/and Adverse Event (ADRs/AEs) within appropriate timeframe to the sponsor that is communicated by the patient

  • Coordinate with the patient for the updated ADR/AE follow up data

  • Assist the physician in completing the ADR forms and collecting the relevant follow up information from the patient

  • Electronic maintain the patient status, disease prognosis or worsening, any change in the product dose, quantity, reimbursement and duration

  • Reporting the patient status information with strict confidentiality according to the sponsor’s compliance policies

  • Hot line with on line Medical Doctor/Pharmacist support could be established for particular product(s) for the patient/physicians on request.